After-sales Service More Reassuring
Committed to Quality, Dedicated to Customers
Our service points and warehouses provide direct supply and 24/7 service. Currently, our company has established after-sales service outlets across the country.
Once there are up to 6 wet shotcreting trolleys on the same construction site, an after-sales service point and a parts warehouse can be set up nearby, equipped with after-sales service engineers and service engineering vehicles, to promptly respond to service needs until the end of construction.
The company's warehouse provides supplies. In emergency situations, express flights are used for quick delivery, while in general situations, express delivery is used.
When new products are being shipped out, professional technicians are dispatched to provide on-site guidance and technical services, and to participate in product debugging and acceptance inspection. They also assist customers in drafting their initial construction plans;
Regular follow-ups and proactive services are provided to offer customers free technical consultation. In the event of product malfunction during use, we will explain the handling measures to customers within one hour after receiving their phone call or fax notification;
From the time we receive the service information to the time we arrive at the fault site, we will arrive at the construction site within 24 hours for distances up to 500 kilometers, within 36 hours for distances up to 1000 kilometers, and within 48 hours for distances between 1000 and 2000 kilometers, to carry out maintenance and fault removal.
The after-sales service engineer is on standby 24/7, including holidays. The service engineer cannot leave the site until the fault is resolved, and must obtain the customer's permission before leaving.
Regular follow-ups and proactive services are provided to offer customers free technical consultation. In the event of product malfunction during use, we will explain the handling measures to customers within one hour after receiving their phone call or fax notification;
From the time we receive the service information to the time we arrive at the fault site, we will arrive at the construction site within 24 hours for distances up to 500 kilometers, within 36 hours for distances up to 1000 kilometers, and within 48 hours for distances between 1000 and 2000 kilometers, to carry out maintenance and fault removal.
The after-sales service engineer is on standby 24/7, including holidays. The service engineer cannot leave the site until the fault is resolved, and must obtain the customer's permission before leaving.
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Address: Advanced Equipment Industrial Park, High tech Industrial Development Zone, Lianyuan City, Loudi City, Hunan Province, China
E-mail:18674380022@qq.com
TEL:+86-400-887-9755
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